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Everything You Need To Know

Frequently Asked Questions about your stay to make your stay at The Penthouses smooth, easy, and stress-free.

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Frequently Asked Questions (FAQs)

Booking & Check-In
  • Check-in time is from 2:00 PM
  • Check-out time is by 10:00 AM
  • Security bond is required for all bookings
  • After hours check-in available via duty manager assistance
  • Late check-out may incur additional charges
  • Reception hours: Mon–Fri 8:30 AM–5:00 PM, Sat–Sun 8:30 AM–12:00 PM
  • Duty manager available outside hours on 0481 700 998
Payments & Deposits
  • Deposit is required at time of booking
  • Standard dates: 30% deposit after booking, balance payable at check-in
  • Cancellation: free up to 30 days before arrival
  • Within 30 days: 30% cancellation fee applies
  • No-shows: full booking charge applies
  • High season (20 Dec–27 Jan): $1,000 deposit, balance due by 1 December
Apartments & Inclusions
  • Unlimited Wi-Fi is included free of charge
  • All linen is provided in every apartment
  • Extra linen may incur additional fees
  • Stays of 8 nights or more include linen change service
  • Each apartment includes 1 secure basement car space
  • Apartments are individually furnished and fully self-contained
  • Images are indicative only and may vary from actual apartment
Facilities
  • Heated outdoor swimming pool for adults and children
  • Children’s wading pool and heated spa
  • Full-sized tennis court with rackets and balls available at reception
  • Free gas BBQ facilities for guest use
  • Games room with table tennis and billiards

Location & Transport
  • Located between Surfers Paradise and Broadbeach
  • Approx. 12-minute walk to Cavill Mall
  • Approx. 15-minute walk to Broadbeach
  • Approx. 5-minute drive to both centres
  • Bus stop directly outside (Route 705 and airport SkyBus)
  • Tram stop approx. 7 minutes’ walk away
Attractions & Surroundings
  • Sea World approx. 10 minutes by car
  • Dreamworld, Movie World, Wet’n’Wild approx. 25–30 minutes drive
  • SkyPoint Observation Deck, Timezone, Ripley’s Believe It or Not nearby
  • Broadbeach Casino, Convention Centre, and Dracula’s Cabaret within easy reach
  • Pacific Fair Shopping Centre approx. 5 minutes drive
  • Theme park tickets must be purchased online

General Information
  • Minimum age and group conditions may apply for Schoolies bookings
  • Supervision and house rules apply during Schoolies periods
  • Visitors are not permitted inside apartments
  • Smoking is not permitted inside apartments